Shipping policy

Thank you for shopping with Cozy & Collected! We carefully prepare and package every order to ensure your cushion covers arrive safely.

Shipping Locations

We currently ship within Australia only. International shipping is not available at this time.

Shipping Rates

Shipping costs are calculated and displayed at checkout.

Order Processing

We aim to prepare and dispatch orders as promptly as possible.

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided where available.

Delivery Times

Delivery times vary depending on your location, postal services and circumstances outside our control.

Please allow additional time during busy periods and public holidays.

Incorrect Delivery Details

Please ensure your delivery address is correct when placing your order.

If you notice an error, contact us as soon as possible at hello@cozyandcollected.com.au so we can try to assist before dispatch.

Delayed, Lost or Damaged Orders

If your order is delayed, missing or arrives damaged, please contact us so we can investigate and assist with an appropriate resolution.

Your rights under Australian Consumer Law remain unaffected.

Contact Us

For any shipping questions, please email hello@cozyandcollected.com.au

Thank you for supporting Cozy & Collected!

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