Refund policy

Return & Refund Policy

At Cozy & Collected, we want you to love your purchase. If something isn’t quite right, we’re here to help.

Change-of-Mind Returns

We accept change-of-mind returns within 14 days of delivery.

To be eligible, cushion covers must be unused, unwashed, in their original condition and returned with their original packaging.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping fees are non-refundable for change-of-mind returns.

Please contact us before returning an item so we can provide return instructions.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us with your order number and photos of the item, where possible.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law, including a repair, replacement or refund where required.

Refunds

Once we receive and inspect an eligible change-of-mind return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this policy limits or excludes your rights to a refund, replacement or other remedy under Australian Consumer Law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at hello@cozyandcollected.com.au or use the contact details in our contact information policy.